I dunno about the US, but I assume it’s the same as the UK. Employees at Amazon are treated like slaves, so poor services are bound to happen.
This is something the political Left, who were known to stand up for workers rights, should focus on in campaigning. Except they’ve lost themselves in the cult of intersectionality and pander to radical revolutionaries that hate the country. It’s honestly a golden opportunity for the Right if they had any brains.